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What are managed services?
Managed Services involve the proactive day-to-day care of your business’s IT infrastructure. Through Active Domain Systems (ADS) Managed Services, you can foresee your IT support costs on a monthly or yearly basis. Many businesses exemplify the “fix it when it’s broken” mentality, mistakenly believing that this method reduces expenses. Too late, they realise that such an approach can cost hundreds of dollars for only 3 hours of work. At ADS, we believe that maintaining your business network daily can prevent hardware and software malfunctions, security issues and data loss, which means that your business never experiences unnecessary downtime or faces exorbitant repair fees. Our monthly packages, tailored to your IT needs, are sure to benefit your business in both the short and long term.
Our Managed IT Services
Offering support packages for a range of small to medium businesses, ADS tailors its support services to your business’s exact needs. We customise our packages for every client to ensure the best support available (whether on-site, remote or telephonically), offering you unmatched value for money.
Guaranteed Response Times
We understand that your time is valuable, so we commit to guaranteed response times. If you encounter a critical problem, we will be on-site within an agreed-upon timeframe to resolve the issue or be accountable for penalties.
Proactive Monitoring and Maintenance (24 /7 Alert System)
ADS proactively ensures that your IT infrastructure is healthy by monitoring your computer network 24 hours a day, 7 days a week, using our cutting-edge Alert System. Through the ADS Alert System, we are able to detect problems before damage to your network infrastructure occurs. Before you are even aware that a threat exists, ADS will be notified, and after consulting with you, we will begin working remotely to solve the problem.
The ADS Guarantee
We are confident that our IT support will:
Increase network uptime
Decrease IT costs
Improve business productivity
Increase security and performance
Provide peace of mind
Data Protection Plan
ADS offers a protection plan to ensure that your sensitive data is safe from security threats, fire or accidental deletion. You can rest easy knowing that ADS has a strategy in place to safeguard your information. In the event of a loss of data, ADS has access to several advanced recovery options.
Fixed Rate Support Model
The ADS support model is so affordable that, at a fixed scheduled rate per month, you can budget for your IT services for the entire year. Why pay up to $400.00 for one call-out appointment that could last mere hours? Instead, for a reasonable rate per month, you could be receiving incomparable ADS support all year long.